Successfully completed projects:

5 projects for customer in pharmaceutical industry:

• SAP CRM Mobile client, Activity management
• Customer interaction centre
• Management reporting portal
• Data cleansing and archiving
• SAP BW Analytical reporting

Technologies:

SAP CRM 3.0, SAP BW, SAP Portal, SAP Basis, SAP CRM Middleware, ABAP, BAPi, Mobile Application Studio, Crystal Reports, SAP ITS, JavaScript, VBScript, PHP.

Project key figures:

• About 350 productive Mobile Sales users
• 5 call centre agents are using SAP CRM CIC
• Over 200 000 business partners and over 500 000 activities per year

2 projects for customer in High-tech industry:

• SAP CRM for product business
• SAP CRM for project business

Scope:

Business partner and Opportunity management integrated with SAP ERP, Activity management, Customer interaction centre, CRM Analytical: Customer, Sales activity and Opportunity pipeline analysis

Technologies:

SAP CRM 4.0, SAP BW, SAP Portal, SAP Basis, SAP CRM Middleware, ABAP, BAPi, Mobile Application Studio, Crystal Reports

Project KPIs:

• About 100 productive CRM online users
• About 20 productive CRM mobile sales users
• Over 10 000 business partners

3 ongoing projects:

• SAP CRM Mobile Sales in FMCG industry
• SAP CRM Opportunity management for system integrator
• SAP CRM Opportunity Management and Mobile Sales for customer in energy industry